Chatbot writing and training
When a user interacts with a chatbot they want their information quickly and efficiently.
Writing chatbot content is an entirely different skill to long-form writing. You need to provide the maximum amount of information in the least amount of words.
I not only write chatbot copy, I train content writers in chatbot best practice (writing, confidence scores, accessibility) and user analytics.
Call me today to discuss how I can tailor a training session for your content writers.
Conversational copy
engage a specialist
I’m a specialist conversational UI writer. This means I write the scripts used by chatbots to interact with customers. I also write the microcopy that directs a user through a website or app.
Plus, I train content writers in chatbot writing best practice.
I have worked on government and tertiary chatbots and pilot projects ensuring all content adhered to the chatbots “personality”, was WCAG accessible, and conformed to department style guides. Once a chatbot has been developed I have also trained content writers to ensure they follow chatbot best practice. Understand how to analyse user analytics and identify content gaps.