More businesses are using chatbots (a.k.a virtual assistants) as a customer communication tool.
When a customer interacts with a chatbot they want their information quickly and efficiently.
Writing chatbot content is an entirely different skill to long-form writing. You need to provide the maximum amount of information in the least amount of words.
engage a specialist
I am a specialist conversational UI writer. This means I write the scripts used by chatbots to interact with customers. I also write the microcopy that directs a user through a website or app.
I have worked on pilot projects ensuring all content adhered to the chatbots “personality”, was WCAG accessible, and conformed to department style guides. I also wrote the content for a university bot that helps new and international students navigate university life.