More businesses are using chatbots (a.k.a virtual assistants) as a customer communication tool.

Chatbots need to be user-centred

When a customer interacts with a chatbot they want their information quickly and efficiently.

Writing chatbot content is an entirely different skill to long-form writing. You need to convey the maximum amount of information in the least amount of words.

I am a specialist conversational UI writer, which basically means I write the scripts that are used by chatbots to interact with customers.

I have worked on pilot projects ensuring that all content adhered to the chatbots “personality”, was WCAG accessible, and conformed department style guides.

If you are considering a chatbot and you want to discuss your requirements, personality of your chatbot and your audience, please contact me.